As long as you ask any questions you may have and we have mutual communication there will be no need for any refunds as you will be very happy as most of customers are ;) We are honest, open and trustworthy!
Having said that, if you are concerned about anything once your package arrives, let us know, we will work together to reach a solution.
Loss or damage during shipping will be covered under insurance through Canada Post or a claim can be made if paid through Paypal. Additional insurance can be purchased, please inquire prior to purchase. Should this ever occur, we are more then happy to start a claim or help you with the claim process. Either way you will not be left on your own to deal with it.
We do our very best to provide accurate details and clear pictures from all angles.
Remember we are ALWAYS happy to take specific pictures just ask :) Do not be shy, it is your purchase after all and you are allowed to see specifics!
Please also remember Most items at Antique Alchemy are pre-owned and loved. They may have minor scratches or ding's from age or Beautiful Patina, We always specify and post pictures in ad if there is noticeable damage or markings so you have no surprises!
Due to how we hunt out treasures we CANNOT Guarantee that items come from a smoke or pet free home prior to coming to us. We do our best to clean when necessary.
Communication is key, so please ask anything! Email as much as you need and never feel bad about asking questions or asking for extra pictures or additional info.
We are more than happy to help!! Lets keep the lines of communication open! ;)
Email us directly at firstname.lastname@example.org We do our best to return emails within 2 hours, depending on time of day.